Returns and Refunds:
Unhappy with your order? No problem. We have a 100% money back guarantee. Email us at sales@terrapinridge.com or call us at 727-442-3663 and we will either refund your account or send you a replacement - whatever is the best solution for you!
Not
We may ask for a photo of the product(s). We will need your order number, email, phone number and shipping address. All of this is taken from our customer service team via email or over the phone.
Expected refund or replacement timeline is 7-12 business days.
We do not take returns. We accept refund or replacement requests up to 30 days after purchase.
Shipping:
Orders placed after 11am will ship the next business day.
Shipping quotes are generated automatically at checkout and are dependent on your location.
We ship using FedEx. PLEASE NOTE: FedEx is unable to deliver to a PO box.
Free and Flat Rate Shipping
We offer free shipping for orders of $55.00 or more and $6.95 flat rate shipping for orders of $30.00 or more.
Both Free Shipping and Flat Rate Shipping is for the Continental US only.
Delay Notice: due to COVID-19 delivery times with our shipping partner, FedEx, may be longer than usual. We apologize for any inconvenience.